The effect of public service innovation, employee competence, community participation and accountability on the quality of public services in Pematang Serai Village, Langkat

This research was conducted to find out and analyze the influence of Public Service Innovation, Employee Competence, Community Participation and Accountability on the Quality of Public Service. The location of the research was carried out in Pematang Serai Village, Langkat Regency, North Sumatra. This research method uses a descriptive method with a quantitative approach. The sample used in this study was 100 people who were residents of Pematang Serai Village. The results of data processing were calculated using SPSS v 25 software. The results of the study show that partially Public Service Innovation has a significant positive effect on the Quality of Public Services. Employee Competence has a significant positive effect on the Quality of Public Services. Community Participation has a significant positive effect on the Quality of Public Services and Accountability has a significant positive effect on the Quality of Public Services. Meanwhile, simultaneously Public Service Innovation, Employee Competence, Community Participation and Accountability together have a significant positive effect on the Quality of Public Services. The contribution to this research variable is only 48.0%.